Operator services customization with advanced intelligent...

Telephonic communications – Special services – Automatic directory service

Reexamination Certificate

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Details

C379S223000

Reexamination Certificate

active

07945039

ABSTRACT:
An Advanced Intelligent Network architecture is used by a first telecommunications service provider having an operator services switch to provide enhanced call processing for operator services calls. The calls received at the operator services switch originate from a second telecommunications service provider, and the first telecommunications service provider provides custom services to the subscribers of the second telecommunication service provider. A call received at the operator services switch triggers the switch to query a control point for instructions, which in turn may query an external service parameter database. The control point instructs the switch to temporarily connect the caller to a peripheral resource providing a custom branding announcement to the caller and a menu of options from which the caller may select popular destinations. After provision of the custom branding announcement and menu, the call to the intelligent peripheral is released and the caller is routed to the appropriate service, which can be a directory assistance service.

REFERENCES:
patent: 5339352 (1994-08-01), Armstrong et al.
patent: 5699416 (1997-12-01), Atkins
patent: 6795543 (2004-09-01), Cartier et al.
patent: 2005/0114642 (2005-05-01), Watson-Luke et al.
patent: 2006/0126814 (2006-06-01), Weidmark et al.

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