1978-09-15
1980-04-08
Brown, Thomas W.
H04Q 364
Patent
active
041974301
ABSTRACT:
An arrangement and method for providing operator services to a plurality of subscribers wherein each subscriber is associated with one of a plurality of service acceptability times is disclosed. Service requests from the subscribers are stored when they are received by the arrangement and served in a predetermined order. Also, a record is maintained of the number of subscribers served. The time that each service request is held in the store waiting for service is then computed and compared with the service acceptability time associated with the service request and a count is maintained of the total number of requests that are not served within their associated service acceptability times. When the number of service requests not served within their associated service acceptability time exceeds a predetermined relationship to the total number of subscribers served, the number of service requests stored in the system is reduced. This reduction is implemented by inhibiting the storage of new requests and/or by initiating more rapid service of the requests to the system.
REFERENCES:
patent: 4145578 (1979-03-01), Orriss
Bell Telephone Laboratories Incorporated
Brown Thomas W.
Samples Kenneth H.
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