Data processing: software development – installation – and managem – Software program development tool – Software project management
Reexamination Certificate
2005-10-11
2008-07-15
Ingberg, Todd (Department: 2193)
Data processing: software development, installation, and managem
Software program development tool
Software project management
C379S265100, C379S266010, C379S088160, C370S356000
Reexamination Certificate
active
07401320
ABSTRACT:
An operator network is capable of routing incoming customer care calls to specific customer care representatives based on a subscriber profile and customer service representative (CSR) skill set. The device profile is retrieved from the mobile handset while the incoming customer care call is in a queue waiting to be connected to a CSR. The retrieved device profile is also used to determine an appropriate CSR to handle an incoming customer care call.
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Brunet Jeffrey
Chowdhary Yousuf
Collins Ian
Rao Bindu Rama
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