On-line problem management of remote data processing systems, us

Details On-line problem management of remote data processing systems, us On-line problem management of remote data processing systems, us

1993-02-16

1994-02-15

Thomas, Lee C.

Excavating

395200, 395575, 371 113, 371 18, 3642217, 364221, 3642757, 3642751, 364274, 3642665, 364265, 364267, 364DIG1, C06F 1540

Patent

active

052875059

ABSTRACT:
Automated problem analysis and resolution of a customer data-processing system uses a central service data-processor system communicating with the customer system and having a data base for converting machine, software, and symptom data into instructions, hardware and software module lists, and service call schedules. The customer system detects data concerning its own configuration and problem symptoms for communication to the service system. The service system itself orders repair modules, and electronically communicates software fixes to the customer system.

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Nachrichten Elektronik & Telematik, vol. 40, No. Spec. 2, Oct. 1986, pp. 45-46; "PC Checkt PC" (translation submitted herewith).

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