On-line help method, software and system for network devices

Details On-line help method, software and system for network devices On-line help method, software and system for network devices

2007-04-10

2007-04-10

Tran, Hoan (Department: 2852)

Electrophotography

Remote monitoring

C399S009000, C399S010000, C399S081000

Reexamination Certificate

active

10957262

ABSTRACT:
The on-line help or support system responds to a user help request in a responsive manner. In advance of the user help request, the on-line help system determines if the user is possibly in need of help information based upon the sequence of operational key inputs. The on-line help system monitors and analyzes the user key inputs according to a predetermined set of rules. In case of a possible confusion state for a certain operation for an image-forming device, the on-line help system obtains the corresponding relevant help information from a predetermined help server on the network even though the user has not yet requested for the help. The down loaded help information is stored in a cache memory.

REFERENCES:
patent: 6606460 (2003-08-01), Konno
patent: 2003/0086109 (2003-05-01), Fitch
patent: 2004/0162890 (2004-08-01), Ohta
patent: 2001-312462 (2001-11-01), None
patent: 2002-016749 (2002-01-01), None
patent: 2002-258682 (2002-09-01), None

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