Non-blocking expandable call center architecture

Details Non-blocking expandable call center architecture Non-blocking expandable call center architecture

2007-06-12

2007-06-12

To, Doris H. (Department: 2616)

Multiplex communications

Diagnostic testing

Determination of communication parameters

C370S220000

Reexamination Certificate

active

09456166

ABSTRACT:
An improved call center architecture includes a switch which communicates with agents either over a broadband network or through a conventional legacy PBX. The hybrid configuration also includes N+1 fault tolerance and the ability to linearly expand the capacity of the system by simply adding new switching chassis.

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