Navigation of interactive voice response application using a...

Telecommunications – Transmitter and receiver at same station – Radiotelephone equipment detail

Reexamination Certificate

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Details

C455S566000

Reexamination Certificate

active

07092738

ABSTRACT:
A method and machine readable storage for facilitating communications between a user and an interactive voice response (IVR) application. The method includes the step of configuring to be displayed on a wireless communications device having a graphical user interface (GUI) at least one menu which includes user selectable options correlating to available IVR options. Responsive to a communications link being established between the wireless communications device and the IVR application, the menu is forwarded to the wireless communications device for presentation to the user on the GUI. A user selection is received via the GUI and an IVR operation is performed corresponding to the menu selection.

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