Multi-mode IVR

Details Multi-mode IVR Multi-mode IVR

2007-01-25

2011-12-27

Sing, Simon (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Message management

C379S088180

Reexamination Certificate

active

08085909

ABSTRACT:
Included are embodiments of systems and methods for providing information. At least one embodiment of such a method includes facilitating establishment of a communication between a user on a communications device and an interface server, the interface server being configured to provide data related to an information tree to the user, the information tree being configured with a plurality of options. Some embodiments include facilitating navigation of a user through the information tree and receiving a first version of a marker from the user, the marker being configured to mark at least one position in the information tree. Still some embodiments include associating the received first version of the marker with a position in the information tree.

REFERENCES:
patent: 6370238 (2002-04-01), Sansone et al.
patent: 6782089 (2004-08-01), Blackburn et al.
patent: 7065188 (2006-06-01), Mei et al.
patent: 7158936 (2007-01-01), Denenberg et al.
patent: 7260537 (2007-08-01), Creamer et al.
patent: 7346607 (2008-03-01), Daniels et al.
patent: 7386103 (2008-06-01), Chahal
patent: 2007/0220127 (2007-09-01), Adams et al.

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