Multi-modal voice-enabled content access and delivery system

Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Electronic shopping

Reexamination Certificate

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C379S088120, C379S088140, C379S088170, C379S067100, C709S213000, C709S218000, C709S227000, C709S246000, C704S260000, C704S270000, C704S270100, C719S310000

Reexamination Certificate

active

10282239

ABSTRACT:
A voice-enabled system for online content access and delivery provides a voice and telephony interface, as well a text and graphic interface, for browsing and accessing requested content or shopping over the Internet using a browser or a telephone. The system allows customers to access an online data application, search for desired content items, select content items, and finally pay for selected items using a credit card, over a phone line or the Internet. A telephony-Internet interface converts spoken queries into electronic commands for transmission to an online data application. Markup language-type pages transmitted to callers from the online data application are parsed to extract selected information. The selected information is then reported to the callers via audio messaging. A voice-enabled technology for mobile multi-modal interaction is also provided.

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