Multi-media transactions presentation based on user physical...

Details Multi-media transactions presentation based on user physical... Multi-media transactions presentation based on user physical...

2006-08-22

2006-08-22

Woo, Stella (Department: 2614)

Telephonic communications

Including aid for handicapped user

C379S265120

Reexamination Certificate

active

07095825

ABSTRACT:
The method and apparatus is for converting messages and responses between different formats in a communication system. The method may have in one embodiment the following steps: providing at least one plug-in that implements at least one message format conversion in the communication system; assigning the at least one plug-in to a handicapped agent; and activating the at least one plug-in for the respective handicapped agent for converting received messages in a first format to a second format and for converting responses in the second format to the first format. The apparatus implements the method.

REFERENCES:
patent: 2003/0174830 (2003-09-01), Boyer et al.
patent: 2005/0068940 (2005-03-01), Saleh et al.

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