Monitoring of service level agreement by third party

Details Monitoring of service level agreement by third party Monitoring of service level agreement by third party

2006-02-28

2006-02-28

Etienne, Ario (Department: 2157)

Electrical computers and digital processing systems: multicomput

Computer network managing

C709S224000, C709S225000, C709S226000

Reexamination Certificate

active

07007082

ABSTRACT:
A service level agreement (SLA) monitoring system is provided for making fair determination as to an extent to which an SLA is achieved and for facilitating a procedure taken by a user to receive compensation when the SLA is violated. The monitoring system comprises a plurality of service level probing boxes and a monitoring center. Each of the service level probing boxes, which is installed as an interface between each user network and a provider network, monitors user packets to detect whether the SLA is violated, when the user packets flow from an originating user network to the provider network and when the user packets flow from the provider network to a destination user network, and transmits the result of detection to the monitoring center. The monitoring center conducts fact finding for a violation of the SLA based on information from each of the service level probing boxes, and acts as a procedure for claiming compensation in the name of a user in conformity with an SLA contract.

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Mase, Kenichiet al., Internet Quality and Traffic Management [V Conclusion]Denshi Joho Tsushin Gakkaishi, Japan, Institute of Electronics, Information and Communication Engineers, Mar. 25, 2000, vol. 83, pp. 221-227.

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