Monitoring and overriding features for telephone service system

Details Monitoring and overriding features for telephone service system Monitoring and overriding features for telephone service system

2005-03-23

2008-10-07

Deane, William J (Department: 2614)

Telephonic communications

Special services

Call diversion

C379S211010

Reexamination Certificate

active

07433456

ABSTRACT:
A system and method are disclosed for a user to monitor and/or override a forwarded call. Typically, the forwarded call was initially an incoming call from a caller to the user and thereafter forwarded to a remote service system, such as a remote messaging system. The system and method determine a redirecting number from which the incoming call was forwarded. The system and method then initiates a second call to the user and a voice path is established connecting the forwarded call to the second call. Thereafter, the user is notified, for example, with a distinct ring at the user's telephone, of the option that the user may monitor and override the forwarded call. The system and method can also execute procedures to actuate the options elected by the user.

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