Monitoring and forecasting customer traffic

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364402, G06F 6300

Patent

active

055418350

ABSTRACT:
A system for monitoring and forecasting customer traffic and customer servicing at a location wherein each customer may be served at any one of a plurality of available service stations. A detector at the entrance of a defined area detects passage of a customer at the entrance. At each service station, a sensor detects the presence of a customer proximate to the station. A data processor is used for registering the time of the day when the passage is detected, the time of the day when a change of state occurs at each station. The times and the type of event registered are then computed by a method, known as the discrete event modelling and simulation, to establish customer traffic monitoring and forecasting.

REFERENCES:
patent: 3803578 (1974-04-01), LaVanway
patent: 4700295 (1987-10-01), Katsof et al.
patent: 4965743 (1990-10-01), Malin et al.
patent: 5163000 (1992-11-01), Rogers et al.
patent: 5250941 (1993-10-01), McGregor et al.

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