Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Operations research or analysis
Reexamination Certificate
2011-07-26
2011-07-26
Jeanty, Romain (Department: 3624)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Operations research or analysis
C705S007110, C705S007130, C705S007140
Reexamination Certificate
active
07987109
ABSTRACT:
A model and method for channel-based workforce sourcing is provided. In one aspect, a computer model is populated to create a baseline capacity, including a current number of resources in each of a plurality of skill, sets for each of a plurality of available channels. The computer model is also populated with one or more modulators that affect business-defined values. A desired channel mix, for example, for a given time period may also be recommended and specified in the model. The model is validated and updated with additional or new information. The model and method then automatically generates a starting headcount based on the baseline capacity and ending headcount based on the one or more modulators. The model and method may also generate a targeted plan over a given period for achieving the ending headcount from the starting headcount according to desired channel mix.
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Fioto, Jr. George A.
Martinez Anthony E.
Reese Nancy A.
International Business Machines - Corporation
Jeanty Romain
Miller Alan
Pivnichny John R.
Scott, Murphy & Presser, P.C.
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