Methods, systems, and products for interactive voice response

Details Methods, systems, and products for interactive voice response Methods, systems, and products for interactive voice response

2011-02-22

2011-02-22

Hudspeth, David R (Department: 2626)

Data processing: speech signal processing, linguistics, language

Speech signal processing

Application

C704S260000, C704S275000, C379S265090, C379S220010, C379S088160, C379S088180, C379S088210, C379S088230, C379S211020

Reexamination Certificate

active

07895042

ABSTRACT:
Methods, systems, and products are disclosed for administering a personal interactive voice response service. A personalized greeting is retrieved that is associated with a calling party and with a called party. The calling party's response to the greeting is received, and stored information is retrieved that is associated with the calling party's response and with the called party. The stored information is presented to the calling party.

REFERENCES:
patent: 5946386 (1999-08-01), Rogers et al.
patent: 6434394 (2002-08-01), Grundvig et al.

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