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Data processing: speech signal processing – linguistics – language – Speech signal processing – Application

Reexamination Certificate

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C379S088010

Reexamination Certificate

active

10076963

ABSTRACT:
A customer communication is responded to by receiving an utterance from the customer at an agent that executes on a data processing system. The agent uses a knowledge base that includes information extracted from one or more exemplary conversations to generate a response to the received utterance. The agent then sends the generated response to the customer.

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