Methods for routing items for communications based on a...

Data processing: database and file management or data structures – Database design – Data structure types

Reexamination Certificate

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C707S793000, C707S793000, C707S793000, C709S240000

Reexamination Certificate

active

07464093

ABSTRACT:
The routing of prioritized documents such as email messages is disclosed. In one embodiment, a computer-implemented method first receives a text. The method assigns a priority to the document, based on a text classifier such as a Bayesian classifier or a support-vector machine classifier. The method then routes the text based on a routing criteria. In one embodiment the routing is directed by a measure of priority that reflects the expected cost of delayed review of the document.

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