Telephonic communications – Audio message storage – retrieval – or synthesis – Message management
Reexamination Certificate
2005-03-01
2005-03-01
Weaver, Scott L. (Department: 2645)
Telephonic communications
Audio message storage, retrieval, or synthesis
Message management
C379S266100
Reexamination Certificate
active
06862343
ABSTRACT:
Methods, apparatus, scripts, and computer readable media for facilitating secure capture of sensitive data during a voice-based transaction with a caller conducted over a telecommunications network. In an illustrative embodiment, the method comprises executing a script controlling a flow for the voice-based transaction, during which transaction at least one of sensitive and non-sensitive data may be obtained. The caller is transferred to an automated system in real time in response to the script to capture sensitive data from the caller and to store the sensitive data in a transaction record. The caller is transferred to a live operator in real time in response to the script to capture non-sensitive data from the caller and to store the non-sensitive data in the transaction record. Apparatus, scripts, and computer readable media for realizing the above method and other embodiments of the same are also provided.
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Akhwand Mahmood S.
Pettay Mark J.
Rilantono Hendryanto
Vacek Jill M.
Adornato Rocco L.
Weaver Scott L.
West Corporation
West Corporation
LandOfFree
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