Methods and systems using a telephone number server (TNS)

Details Methods and systems using a telephone number server (TNS) Methods and systems using a telephone number server (TNS)

2011-08-09

2011-08-09

Kuntz, Curtis (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Interaction with an external nontelephone network

C379S088130, C379S088140, C379S093170, C379S201010, C370S352000

Reexamination Certificate

active

07995718

ABSTRACT:
A telephone number server (TNS) of a first party maintains telephone numbers of third parties in association with respective Internet information of the third parties. Upon request from a second party, the request including information indicative of a third party's telephone number, the second party searches the TNS and communicates to the second party the Internet information in the TNS that is associated with the third party's telephone number. The Internet information may include only a particular website address of the third party. If the telephone number is a customer service number, the website address may relate to the third party's customer service. Moreover, the website may include real time information, such as the current hold time for speaking with a customer service representative. The website further may provide other contact information for customer service, including web-based email or other direct call numbers for certain inquiries or issues.

REFERENCES:
patent: 6516311 (2003-02-01), Yacoby et al.
patent: 6658100 (2003-12-01), Lund
patent: 6917822 (2005-07-01), Mori et al.
patent: 7139370 (2006-11-01), Tse
patent: 2002/0181670 (2002-12-01), Myers et al.
patent: 2004/0083114 (2004-04-01), Yue

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