Methods and systems to connect consumers to information

Details Methods and systems to connect consumers to information Methods and systems to connect consumers to information

2011-08-09

2011-08-09

Tieu, Binh K (Department: 2614)

Telephonic communications

With usage measurement

Call charge metering or monitoring

C379S114130, C705S014400, C705S014500, C705S014540, C705S014550, C705S014560, C705S014690

Reexamination Certificate

active

07995723

ABSTRACT:
The present invention provides a method and apparatus for specifying and obtaining services through audio commands, resulting in a live conversation between a user and a selected service provider using an audio-transmission medium (the telephone). A service seeker locates a service provider by entering a keypad code corresponding to a field of service or by speaking the name of a profession, which is recognized by the system. The seeker can then specify, via voice or keypad entry, a price range, quality rating, language, and keyword descriptors of the service provider, such as a service provider code number. In response, the system offers currently available service providers. Once an available service provider is selected, the system connects the service seeker with the service provider for a live conversation. The system bills the seeker for the time spent conversing with the service provider and compensates the service provider accordingly.

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