Methods and systems for routing a call

Details Methods and systems for routing a call Methods and systems for routing a call

2007-09-25

2007-09-25

Tsang, Fan (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Voice activation or recognition

C704S273000

Reexamination Certificate

active

11049102

ABSTRACT:
Schemes for routing a call using caller identification are described herein. These schemes are termed “real caller ID” and can be capable of determining the identity of a calling party independent of a telephone number from which the call originated. According to one exemplary embodiment, a method of routing a call from a calling party to a receiving party may include accessing a database containing a plurality of voice templates of prior calling parties. Each voice template may have correlated therewith a call disposition parameter defined by the receiving party. Next, a voice response from the calling party may be compared with one of the plurality of voice templates stored in the database. Subsequently, the call may be routed to the receiving party based on a match between the voice response and the one of the plurality of voice templates.

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