Methods and systems for providing personalized frequently...

Details Methods and systems for providing personalized frequently... Methods and systems for providing personalized frequently...

2011-04-26

2011-04-26

Rones, Charles (Department: 2164)

Data processing: database and file management or data structures

Database and file access

Preparing data for information retrieval

C707S769000, C707S768000

Reexamination Certificate

active

07933907

ABSTRACT:
A method of selecting a set of questions to display comprises receiving a request from a user to access a frequently asked questions (FAQ) page. Account data for the user is retrieved. A set of questions is selected to display to the user based on the account data. This permits a set of questions to be automatically selected based on user account data.

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eHelp Corporation's New DynaHelp 1.5 is the Only eBusiness Self-Assistance Software That ‘Learns’ From Customer Behavior. Text: DynaHelp Analyzes Customer Interactions to Dynamically Improve Web Site Usability , p. 1-3 Oct. 23, 2000.
Amazon.com web page: www.amazon.com/exec/obidos/tg/browse—FAQ's, Printed on May 7, 2004.

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