Methods and systems for proactive on-line communications

Details Methods and systems for proactive on-line communications Methods and systems for proactive on-line communications

2005-06-28

2005-06-28

Jean, Frantz B. (Department: 2151)

Electrical computers and digital processing systems: multicomput

Computer conferencing

C709S227000

Reexamination Certificate

active

06912563

ABSTRACT:
On-line communications methods and systems are shown that operate between a website operator and a website visitor visiting a website. A visitor list is maintained that includes visitors currently accessing operator contact-enabled web pages. A visitor path record is maintained that corresponds to at least one visitor in the visitor list by recording information about web pages that a visitor accesses. The visitor may be assigned to a group based on the visitor path record. Information is transmitted to a website visitor in the list of visitors based upon information compiled for the visitor path record. Information is received from the website visitor in response to the transmitted information. The information transmitted to the visitor may include an inquiry or a web-page selected from a pre-determined list, or a dialog with an operator.

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