Methods and systems for personal interactive voice response

Details Methods and systems for personal interactive voice response Methods and systems for personal interactive voice response

2006-10-24

2006-10-24

{hacek over (S)}mits, Talivaldis Ivars (Department: 2626)

Data processing: speech signal processing, linguistics, language

Speech signal processing

Application

C704S260000, C704S275000, C379S265090, C379S220010, C379S088010, C379S088160, C379S088180, C379S088210, C379S088230, C379S211020

Reexamination Certificate

active

07127400

ABSTRACT:
A personal interactive voice response system with a web-based interface allowing the user to specify treatment of incoming calls based on voice or touchtone responses provided by the calling party. A graphical user interface available over a computer network, such as the Internet, allows the user to personalize greetings that callers hear, as well as customizing treatment of callers based on the caller's response. The user may record an initial greeting or other messages, either over the telephone or over the Internet, so that the messages are played to callers in the user's voice. Additionally, the user may enter text, via a PC or wireless device connected to the Internet, that is played back for the caller, based on the caller's response, via text-to-speech conversion using voice extensible markup language technology. Resulting actions, such as call forwarding, distinctive ringing, or remote notification of the incoming call may also be included.

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