Methods and systems for performing special service...

Details Methods and systems for performing special service... Methods and systems for performing special service...

2007-05-29

2007-05-29

Matar, Ahmad F. (Department: 2614)

Telephonic communications

Special services

Provisioning

C379S201010

Reexamination Certificate

active

10246188

ABSTRACT:
Methods and systems are provided for processing data in association with an operation performed by a technician at a customer service location in a telecommunications system. In one embodiment, the method includes transmitting data related to at least one piece of existing telecommunications equipment being used in connection with the special service at the customer service location; communicating at least one alternative candidate for the existing telecommunications equipment through at least one graphical user interface to the technician at the customer service location; and, generating change data including at least one new candidate selected from a group of the alternative candidates for replacement of the existing telecommunications equipment at the customer service location. Computer-readable media embodiments of the present methods are also provided.

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