Methods and devices for providing links to experts

Details Methods and devices for providing links to experts Methods and devices for providing links to experts

2007-02-13

2007-02-13

Pham, Chi (Department: 2616)

Multiplex communications

Pathfinding or routing

Switching a message which includes an address header

C379S265120, C379S265050, C379S265010, C709S223000, C709S200000, C709S203000

Reexamination Certificate

active

09467240

ABSTRACT:
The best available expert is linked to a client in order to assist the client in understanding information obtained from computerized searches. The client and expert may be a part of the same or different networks. A resource matching program identifies and generates a concept from inquiries launched by the client. The concept is compared against an expert datasource which comprises data concerning the skills and knowledge of experts. This comparison, along with a set of availability rules, helps locate the best available expert. Once such an expert is located a link is established with the expert. The link may comprise a variety of communication methods including telephony, electronic mail, Internet, facsimile or wireless methods.

REFERENCES:
patent: 6080202 (2000-06-01), Strickland et al.
patent: 6173279 (2001-01-01), Levin et al.
patent: 6192338 (2001-02-01), Haszto et al.
patent: 6219793 (2001-04-01), Li et al.
patent: 6226666 (2001-05-01), Chang et al.
patent: 6327363 (2001-12-01), Henderson et al.
patent: 6453335 (2002-09-01), Kaufmann
patent: 6535600 (2003-03-01), Fisher et al.
patent: 6553113 (2003-04-01), Dhir et al.
patent: 6742021 (2004-05-01), Halverson et al.
Hummingbird Communications E-Mail.
Excalibur E-Mail.

Affiliated with

Also associated with

Rating

Methods and devices for providing links to experts does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Methods and devices for providing links to experts, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Methods and devices for providing links to experts will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-3809793