Methods and devices for balancing communications using match...

Details Methods and devices for balancing communications using match... Methods and devices for balancing communications using match...

2007-04-24

2007-04-24

Pham, Chi (Department: 2616)

Multiplex communications

Data flow congestion prevention or control

Flow control of data transmission through a network

C370S230100, C370S231000

Reexamination Certificate

active

10145030

ABSTRACT:
Incoming communications received by call centers and the like are routed to one or more alternative call centers based on a comparison of Match Rates and Expected Wait Times. Such routing helps improve the overall load balancing of a call center or network of call centers while increasing the effectiveness and controlling the costs of handling incoming communications.

REFERENCES:
patent: 5206903 (1993-04-01), Kohler et al.
patent: 5506898 (1996-04-01), Costantini et al.
patent: 5530744 (1996-06-01), Charalambous et al.
patent: 5740238 (1998-04-01), Flockhart et al.
patent: 5754639 (1998-05-01), Flockhart et al.
patent: 5828747 (1998-10-01), Fisher et al.
patent: 5870464 (1999-02-01), Brewster et al.
patent: 6049547 (2000-04-01), Fisher et al.
patent: 6058435 (2000-05-01), Sassin et al.
patent: 6064973 (2000-05-01), Smith et al.
patent: 6070142 (2000-05-01), McDonough et al.
patent: 6134530 (2000-10-01), Bunting et al.
patent: 6233165 (2001-05-01), Irissou et al.
patent: 6295353 (2001-09-01), Flockhart et al.
patent: 6314465 (2001-11-01), Paul et al.
patent: 2003/0005040 (2003-01-01), Kukkal
patent: 2003/0099205 (2003-05-01), Lee et al.

Affiliated with

Also associated with

Rating

Methods and devices for balancing communications using match... does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Methods and devices for balancing communications using match..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Methods and devices for balancing communications using match... will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-3745012