Methods and apparatus to handle customer support requests

Details Methods and apparatus to handle customer support requests Methods and apparatus to handle customer support requests

2005-12-09

2010-11-02

Nguyen, Quynh H (Department: 2614)

Telephonic communications

Diagnostic testing, malfunction indication, or electrical...

C379S009000, C379S010010, C379S010020, C379S010030

Reexamination Certificate

active

07826597

ABSTRACT:
Methods and apparatus to handle support contacts in a call center are disclosed. An example method for handling a first contact to a support center includes receiving the first contact from a first person, receiving a first identifier associated with the first person, analyzing contact details for a second contact associated with a second identifier associated with a second person different from the first person to determine if a problem associated with the first identifier exists, and indicating that a problem associated with the first identifier exists if the contact details for the second contact associated with the second identifier indicate that a problem associated with the first identifier exists.

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