Methods and apparatus for providing enhanced announcements in a

Details Methods and apparatus for providing enhanced announcements in a Methods and apparatus for providing enhanced announcements in a

1982-03-24

1984-08-28

Brown, Thomas W.

179 605, 179 27D, G11B 3100, H04M 350, H04Q 366

Patent

active

044685289

ABSTRACT:
Method and apparatus for providing a timed sequence of different recorded announcements to an incoming caller to hold the caller's attention in a telephone system when no operator is available to answer the incoming call. During intervals in the timed sequence when no announcement is connected to the incoming caller, music is transmitted. When an operator becomes available to answer the call, the incoming caller is disconnected from the recorded announcement or music, whichever is applicable, and connected to the idle operator.

REFERENCES:
patent: 3889291 (1975-06-01), Walker
patent: 3943290 (1976-03-01), Golden
patent: 3974338 (1976-08-01), Luzier et al.
patent: 4066847 (1978-01-01), Giordano
patent: 4289934 (1981-09-01), Pitroda et al.
"Meeting Business Needs With The No. 2B ACD", C. E. Morse, Bell Laboratories Record, vol. 53, No. 4, (Apr. 1975), pp. 181-188.
"Automatic Call Distribution-ASDP 162", Brown and Clark, Telecommunication Journal of Australia, vol. 29, No. 3 (1979), pp. 245-255.

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