Methods and apparatus for providing agent controlled...

Details Methods and apparatus for providing agent controlled... Methods and apparatus for providing agent controlled...

2007-11-13

2007-11-13

Abdi, Kambiz (Department: 3621)

Data processing: financial, business practice, management, or co

Business processing using cryptography

C705S001100, C705S051000, C705S064000, C235S380000, C713S152000, C713S152000

Reexamination Certificate

active

11340811

ABSTRACT:
Establishing a (secure) synchronized (web) browsing session between a customer at a first terminal (such as a kiosk for example) and a live agent at an agent station. A session manager may be used to establish this session. The first terminal does not need to download an applet from the agent station. Typically, a call will have already been established between the customer and the live agent. The kiosk and/or the agent may control access to content based on locators to the content (e.g., URLs). The access control may be based on GO, No Go lists and/or rules.

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