Methods and apparatus for performing diagnostics and...

Telephonic communications – Plural exchange network or interconnection – Interexchange signalling

Reexamination Certificate

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C379S009030, C379S015010

Reexamination Certificate

active

06985574

ABSTRACT:
Methods and apparatus for performing diagnostics and gathering statistics in computer supported telephony applications includes a control interface for CSTA protocols which utilizes ActiveX property pages to collect and display statistics and diagnostics. According to the preferred embodiment, Active X properties, methods, events, and pages are used to access all of the events and services provided by the CSTA protocols. Common paradigms such as Invoke—ID and timers are built in to the interface.

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“Computer Telephony Integration and Java”, Brockbank et al., British Telecommunications Engineering, vol. 17, Apr. 1998, pp. 10-17.

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