Telephonic communications – Audio message storage – retrieval – or synthesis – Message management
Reexamination Certificate
2011-08-23
2011-08-23
Goins, Davetta W (Department: 2614)
Telephonic communications
Audio message storage, retrieval, or synthesis
Message management
C379S093010
Reexamination Certificate
active
08005198
ABSTRACT:
Methods and apparatus are provided for defending against telephone-based robotic attacks An interactive voice response method is provided for presenting a menu having one or more menu options to a caller. The method comprises the steps of obtaining a script to present to the caller, the script including the one or more menu options; permuting one or more characteristics of at least one of the one or more menu options; and presenting the permuted menu to the caller. The permutation may comprise, for example, adding one or more additional menu options to the menu; varying a selection number associated with the at least one menu option; varying an order of at least a plurality of the menu options; or varying a wording or pronunciation of one or more menu options.
REFERENCES:
patent: 7003079 (2006-02-01), McCarthy et al.
patent: 7003083 (2006-02-01), Kovales et al.
patent: 7062437 (2006-06-01), Kovales et al.
patent: 7065188 (2006-06-01), Mei et al.
patent: 7143039 (2006-11-01), Stifelman et al.
patent: 7356130 (2008-04-01), Agapi et al.
patent: 7424098 (2008-09-01), Kovales et al.
patent: 7436939 (2008-10-01), Packingham et al.
patent: 7457395 (2008-11-01), Creamer et al.
patent: 7606718 (2009-10-01), Cloran
patent: 7653188 (2010-01-01), Kloberdans et al.
patent: 7773731 (2010-08-01), Malik et al.
patent: 7805310 (2010-09-01), Rohwer
patent: 2001/0014146 (2001-08-01), Beyda et al.
patent: 2002/0154749 (2002-10-01), Conn et al.
patent: 2003/0161449 (2003-08-01), Plan
patent: 2004/0107108 (2004-06-01), Rohwer
patent: 2004/0128353 (2004-07-01), Goodman et al.
patent: 2004/0240635 (2004-12-01), Bushey et al.
patent: 2005/0169440 (2005-08-01), Agapi et al.
patent: 2005/0246775 (2005-11-01), Chellapilla et al.
patent: 2006/0122834 (2006-06-01), Bennett
patent: 2006/0165102 (2006-07-01), Franz et al.
patent: 2006/0282864 (2006-12-01), Gupte
patent: 2007/0036314 (2007-02-01), Kloberdans et al.
patent: 2007/0116200 (2007-05-01), Hewitt et al.
patent: 2007/0133759 (2007-06-01), Malik et al.
patent: 2007/0280456 (2007-12-01), Vadlakonda et al.
patent: 2008/0040754 (2008-02-01), Lai
patent: 2008/0044048 (2008-02-01), Pentland
patent: 2010/0158219 (2010-06-01), Dhawan et al.
patent: 2010/0183126 (2010-07-01), Chambers et al.
patent: 2010/0241564 (2010-09-01), Miller et al.
patent: 2010/0284522 (2010-11-01), Jaiswal et al.
Islam, Mohammad K., “U.S. Appl. No. 11/770,938 Office Action Dec. 10, 2010”, , Publisher: USPTO, Published in: US.
Islam, Mohammad K., “U.S. Appl. No. 11/770,935 Office Action Jan. 6, 2011” Publisher: USPTO, Published in: US.
Islam, Mohammad K., “U.S. Appl. No. 11/770,938 Notice of Allowance Mar. 18, 2011”, , Publisher: USPTO, Published in: US.
Islam, Mohammad K., “U.S. Appl. No. 11/770,935 Notice of Allowance Mar. 18, 2011”, , Publisher: USPTO, Published in: US.
Islam, Mohammad K., “U.S. Appl. No. 11/770,935 Examiner's Amendment Mar. 31, 2011”, , Publisher: USPTO, Published in: US.
Islam, Mohammad K., “U.S. Appl. No. 11/770,938 dated Jun. 2, 2011”, Publisher: USPTO, Published in: US.
Baird Henry
Bentley Jon
Lopresti Daniel
Wang Sui-Yu
Avaya Inc.
Breyer Wayne S.
DeMont Jason Paul
Goins Davetta W
Islam Mohammad
LandOfFree
Methods and apparatus for defending against telephone-based... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Methods and apparatus for defending against telephone-based..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Methods and apparatus for defending against telephone-based... will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-2767502