Methods and apparatus for call back disposition and...

Details Methods and apparatus for call back disposition and... Methods and apparatus for call back disposition and...

2007-01-10

2011-10-18

Elahee, Md S (Department: 2614)

Telephonic communications

Special services

Repetitive call attempts

C379S088230, C379S088250, C379S917000, C370S352000

Reexamination Certificate

active

08041019

ABSTRACT:
An interactive voice response (IVR) system which assists in identifying repeat callers, understanding whether they are calling for the same reason as one of their previous calls, and properly disposing of the call. If the repeat caller is calling for the same reason, information from the previous call (or the previous calls) is retrieved and an action based on a defined business logic for repeat callers may then be executed for the current call.

REFERENCES:
patent: 6016336 (2000-01-01), Hanson
patent: 7545920 (2009-06-01), Wilson et al.
patent: 2006/0159063 (2006-07-01), Kumar
patent: 2007/0047695 (2007-03-01), Tal et al.

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