Telecommunications – Radiotelephone system – Zoned or cellular telephone system
Reexamination Certificate
2005-05-31
2010-10-19
Kuntz, Curtis (Department: 2614)
Telecommunications
Radiotelephone system
Zoned or cellular telephone system
C379S112050, C379S114070, C379S221070, C379S265050, C370S395410, C370S477000
Reexamination Certificate
active
07818010
ABSTRACT:
Methods and apparatus are provided for allocating resources in a distributed environment. The disclosed resource allocation techniques make resource allocation decisions when resources become available. A resource becomes available when the resource completes its previous work or becomes activated. Once it is determined that a resource has become available, the available resource is assigned to an appropriate request. The requests may be stored, for example, in a queue of requests. The available resource may be assigned to an appropriate request based on one or more predefined criteria, such as to service a request associated with a service class having the “greatest need.” The resources may be, for example, a plurality of call agents that are associated with a call center.
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Matteo Peter J.
Qutub Sami
Sitkowski Rafal
Avaya Inc.
Chapin IP Law LLC
Kuntz Curtis
Laekemariam Yosef K
Rouille, Esq. David W.
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