Method to make a discussion forum or RSS feed a source for...

Electrical computers and digital processing systems: multicomput – Remote data accessing – Accessing a remote server

Reexamination Certificate

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Details

C709S201000, C709S202000, C709S203000, C709S204000, C709S206000

Reexamination Certificate

active

07747705

ABSTRACT:
The present invention is directed to a contact center configured to convert post notifications from a forum or blog server into work items for distribution to an appropriate agent and forward agent responses to the forum or blog server as a responsive post.

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