Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Health care management
Reexamination Certificate
2000-01-10
2010-02-16
Bayat, Bradley (Department: 3624)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Health care management
C705S002000
Reexamination Certificate
active
07664667
ABSTRACT:
A computing environment or system is disclosed for use by a homeowner for real-time, on-line scheduling of a visit by technician or repairman to diagnose and, if authorized by the user, repair a home appliance such as a refrigerator or washing machine. The system is desirably accessible over the Internet by a customer using a Web browser wherein an interactive screen prompts the user and suggests product information and a nature of the problem. The system desirably obtains and provides to the user a schedule of available appointments for a manufacturer's factory service based on the product and customer information and location of the product. Where factory service is not available in the locality of the user, the system obtains and provides one or more local manufacturer authorized service providers. After selection of a service provider by the user, available appointments are provided. The user selects and confirms one of the appointments. Thereafter, the service provider is notified, for example, automatically by e-mail or facsimile, by the system and is requested to confirm the appointment with the user.
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Cornell Glenn William
Heckman Ian Killeen
Lowry Charles David
Ruppelt Kevin Michael
Skilling Jeffrey Karl
Armstrong Teasdale LLP
Bayat Bradley
Loftis Johnna
Rideout, Esq. George L.
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