Data processing: database and file management or data structures – Database design – Data structure types
Reexamination Certificate
2002-04-04
2008-12-09
Corrielus, Jean M (Department: 2162)
Data processing: database and file management or data structures
Database design
Data structure types
C707S793000
Reexamination Certificate
active
07464092
ABSTRACT:
In accordance with the present invention, a method, system, and program for managing the customer (15) and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center (40), repair facility (30), sales force, vendors (55) and warehouse (45) to efficiently coordinate the customer and product management process. By allowing access to a common database (60), a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.
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Chi Samuel Jen-Chang
Dentz Connie
Edwards Carrie Renner
Hao Paul
Hsu Hsyh-Min
Alorica, Inc
Corrielus Jean M
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