Method, system and device for relay call transfer service

Details Method, system and device for relay call transfer service Method, system and device for relay call transfer service

2005-09-14

2010-06-29

Ramakrishnaiah, Melur (Department: 2614)

Telephonic communications

Including aid for handicapped user

C379S093150, C379S093090

Reexamination Certificate

active

07746985

ABSTRACT:
A method, system and device for relay call transfer services in hearing-impaired communications is described. A voice phone number of a relay service is entered into a voice phone and a first segment of a communication session is established between a hearing-capable user on a voice phone and a relay service. The hearing-capable caller provides the relay service with a contact number of a hearing-impaired user. The relay service accesses the user profile of the hearing-impaired user and determines the user's preferred communication devices listed from most preferred to least preferred. An interpreter or communications assistant attempts to establish a connection to the hearing-impaired user's most preferred communication device. If the relay service fails to establish a connection with the most preferred communication device, the relay service can then transfer the call to a subsequent call service system that corresponds to the hearing-impaired user's next most preferred communication device.

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