Method, system, and apparatus for supporting personal service

Details Method, system, and apparatus for supporting personal service Method, system, and apparatus for supporting personal service

2011-08-02

2011-08-02

Nguyen, Phuoc (Department: 2443)

Electrical computers and digital processing systems: multicomput

Distributed data processing

Processing agent

C709S201000, C709S206000

Reexamination Certificate

active

07991825

ABSTRACT:
A personal service support method for assisting an inquiry about a user operation in a virtual world, a computer program product, and a system for the same. The method includes: storing a dialog between a user and an agent; connecting the dialog in a list structure with another dialog in the list structure to produce a created dialog in a branch tree structure; and recording the created dialog in the branch tree structure. The computer program product tangibly embodies instructions which when implemented causes a computer to execute the steps of the method. The system includes: a dialog storage unit which stores a dialog between a user and an agent; and a dialog creating unit which connects the dialog in the list structure with another dialog in the list structure to create a dialog in a branch tree structure.

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