Electrical computers and digital processing systems: multicomput – Computer conferencing – Demand based messaging
Reexamination Certificate
2004-11-03
2010-12-14
Hamza, Faruk (Department: 2455)
Electrical computers and digital processing systems: multicomput
Computer conferencing
Demand based messaging
C709S217000, C709S224000
Reexamination Certificate
active
07853653
ABSTRACT:
A method and apparatus are provided for monitoring a time that an agent of an organization spends responding to an e-mail directed to the organization. The method includes the steps of downloading the e-mail and a monitoring servlet to the agent of the organization and the servlet automatically measuring and reporting to a server of the organization an elapsed time that the agent spends on the e-mail.
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Aspect Software, Inc.
Hamza Faruk
Husch Blackwell LLP Welsh & Katz
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