Telecommunications – Radiotelephone system – Zoned or cellular telephone system
Reexamination Certificate
2005-10-25
2005-10-25
Tran, CongVan (Department: 2683)
Telecommunications
Radiotelephone system
Zoned or cellular telephone system
C455S424000, C455S009000
Reexamination Certificate
active
06959187
ABSTRACT:
A method of providing information to a user at a remote terminal (12) is described. The method comprises the steps of: receiving from the remote terminal (12) status information relating to an irregularity in the remote terminal; determining from the status information what action may be required to resolve the irregularity; identifying an agent capable of performing the action; transmitting the status information to a portable device (50) associated with the agent to inform the agent of the irregularity; and allowing the portable device (50) to access a repository containing operational information for presentation to the agent.
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Grossi Mark M.
Smith Martin R.
Chan Michael
NCR Corporation
Tran CongVan
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