Method of providing customer services

Details Method of providing customer services Method of providing customer services

2007-07-10

2010-02-23

Rosen, Nicholas D (Department: 3625)

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Electronic shopping

C715S758000

Reexamination Certificate

active

07668756

ABSTRACT:
A method for providing real-time individualized customer support simultaneously to a plurality of customers in a chat-room environment is disclosed. The method monitors the content of chats or conversations between service representatives and customers to automatically formulate product and service offerings and other services to customers in response to the chat content.

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