Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Electronic shopping
Reexamination Certificate
2007-07-10
2007-07-10
Rosen, Nicholas D. (Department: 3625)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Electronic shopping
C705S500000, C715S758000
Reexamination Certificate
active
10233552
ABSTRACT:
A method for providing real-time individualized customer support simultaneously to a plurality of customers in a chat-room environment is disclosed. The method monitors the content of chats or conversations between service representatives and customers to automatically formulate product and service offerings and other services to customers in response to the chat content.
REFERENCES:
patent: 6070149 (2000-05-01), Tavor et al.
patent: 6295551 (2001-09-01), Roberts et al.
patent: 6330243 (2001-12-01), Strandberg
patent: 6519628 (2003-02-01), Locascio
patent: 6665395 (2003-12-01), Busey et al.
patent: 6718313 (2004-04-01), Lent et al.
patent: 6795093 (2004-09-01), Chesley et al.
patent: 6889195 (2005-05-01), Strandberg
patent: 7181696 (2007-02-01), Brock
patent: 2001/0054064 (2001-12-01), Kannan
patent: 2002/0059098 (2002-05-01), Sazawa et al.
patent: 2002/0072974 (2002-06-01), Pugliese et al.
patent: 2003/0030670 (2003-02-01), Duarte et al.
patent: 2003/0187672 (2003-10-01), Gibson et al.
patent: 2005/0097000 (2005-05-01), Freishtat et al.
patent: WO-9918514 (1999-04-01), None
Chiranky, L., “Web Power: Taking Call Centers to New Dimensions,” Telemarketing & Call Center Solutions, vol. 15, No. 7, p. 96, Jan. 1997.
Chiranky, L., “Customer Advocacy Paradigm: the Bonnie Button and Beyond,” Telemarketing & Call Center Solutions, vol. 15, No. 7, p. 98, Jan. 1997.
Briody, D., “Holiday Crunch is on for IT,” InfoWorld, vol. 21, No. 40, pp. 1, 30, Oct. 4, 1999.
“Live Person” [online], [retrieved on May 30, 2002], 2 pp., Retrieved from: http://www.liveperson.com/ent/corp.asp.
Contact Options [online], [retrieved on May 30, 2002], 1 p., Retrieved from: http://www.turbotaxsupport.com/contactoptions.asp.
“ChatSpace Community Server”[online], 1 p., [retrieved on May 30, 2002] Retrieved from: http://www.akiva.com/print.cfm?print=/products/commserv/index.cfm&&from=www.Chatspace.com.
AT&T Intellectual Property Inc.
Merchant & Gould
Rosen Nicholas D.
LandOfFree
Method of providing customer services does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Method of providing customer services, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Method of providing customer services will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-3802140