Telephonic communications – Audio message storage – retrieval – or synthesis – Dynamic audio signal recording or reproduction
Reexamination Certificate
2005-04-26
2005-04-26
Tsang, Fan (Department: 2645)
Telephonic communications
Audio message storage, retrieval, or synthesis
Dynamic audio signal recording or reproduction
C379S088180, C379S088230, C455S412100
Reexamination Certificate
active
06885733
ABSTRACT:
A network method for using interactive voice response (IVR) for telecommunication. Voice menu options for a menu level with a voice menu hierarchy are played to a caller. Each menu option can be a voice segment that is audibly played to the caller. The IVR system receives control input in which a second plurality of menu options are received. The menu options in the second plurality are selected from any of the previously presented individual menu options. The selected menu options can be temporarily saved in a memory location in the IVR system. The IVR system can retrieve the selected menu options from the memory location. The second plurality of menu options for the menu level is played to the caller to give the caller control over which part or parts of the menu options are to be repeated.
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Pearson Gwen L.
Somberg Benjamin L.
AT&T Corp.
Chow Ming
Tsang Fan
LandOfFree
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