Method of managing customer information

Details Method of managing customer information Method of managing customer information

2009-05-07

2011-10-25

Rudy, Andrew Joseph (Department: 3687)

Telecommunications

Radiotelephone system

Special service

C414S556000, C705S015000, C705S007380, C709S217000

Reexamination Certificate

active

08045967

ABSTRACT:
A multi-function customer satisfaction survey device, system, and method. A restaurant management system includes a plurality of electronic tip trays and a base unit. Each of the tip trays electronically obtains and stores customer contact information, customer payment information, and responses to a customer satisfaction survey. A data transceiver wirelessly transmits the information to the base unit. The base unit collects the information and sends the contact information to a correspondence server such as an e-mail server. The payment information is sent to an external authorization network and/or the restaurant's POS system. The survey responses are sent to an analysis unit. Particularly adverse or positive responses may be matched through the POS system to a food server and a food order.

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