Electrical computers and digital processing systems: multicomput – Computer network managing – Network resource allocating
Reexamination Certificate
2008-05-20
2008-05-20
Lim, Krisna (Department: 2153)
Electrical computers and digital processing systems: multicomput
Computer network managing
Network resource allocating
Reexamination Certificate
active
10734958
ABSTRACT:
A method of dynamically allocating usage of a shared resource between user A and user B includes the steps of establishing an initial allocation percentage for user B for using the shared resource and establishing a threshold allocation percentage for user B. The allocation percentage is modified for user B based on the availability of the shared resource to user A. If the shared resource is unavailable to user A, the allocation percentage for user B is decreased. If the shared resource is available to user A, the allocation percentage for user B is increased. Usage of the shared resource by user B is allocated in accordance with the modified allocation percentage provided that the modified allocation percentage is less than a pre-set threshold level. The method is particularly useful in dynamically allocating telephone calls into call centers.
REFERENCES:
patent: 2002/0120744 (2002-08-01), Chellis et al.
patent: 2003/0167329 (2003-09-01), Kurakake et al.
Lim Krisna
West Corporation
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