Method for using self-help technology to deliver remote...

Details Method for using self-help technology to deliver remote... Method for using self-help technology to deliver remote...

2006-11-28

2006-11-28

Thomson, William (Department: 2194)

Electrical computers and digital processing systems: interprogra

Miscellaneous

C714S046000

Reexamination Certificate

active

07143415

ABSTRACT:
In a service-based remote support delivery system and method, service engineers supported by an analysis server receive incident reports from both personal computers and from unmanned servers within an enterprise. The incidents arise both from user-created reports of problems, from event annunciators that monitor hardware and software to report events as they occur, and from the periodic gathering of configuration data. These incident reports are combined with host information and contact information and are transmitted to the analysis server.

REFERENCES:
patent: 6012152 (2000-01-01), Douik et al.
patent: 6029258 (2000-02-01), Ahmad
patent: 6490620 (2002-12-01), Ditmer et al.
patent: 6859893 (2005-02-01), Hines
patent: 2003/0217064 (2003-11-01), Walters

Affiliated with

Also associated with

Rating

Method for using self-help technology to deliver remote... does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Method for using self-help technology to deliver remote..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Method for using self-help technology to deliver remote... will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-3699071