Data processing: speech signal processing – linguistics – language – Speech signal processing – Recognition
Reexamination Certificate
2007-07-17
2007-07-17
Chawan, Vijay (Department: 2626)
Data processing: speech signal processing, linguistics, language
Speech signal processing
Recognition
C704S201000, C704S270000, C379S067100, C379S088020
Reexamination Certificate
active
10181153
ABSTRACT:
A method for the voice-operated identification of the user of a telecommunications line in a telecommunications network is provided in the course of a dialog with a voice-operated dialog system. Utterances spoken by a caller from a group of callers limited to one telecommunications line are used during a human-to-human and/or human-to-machine dialog to apply a reference pattern for the caller. For each reference pattern, a user identifier is stored which is activated once the caller is identified, and, together with the CLI and/or ANI identifier of the telecommunications line, are made available to a server having a voice-controlled dialog system. On the basis of the CLI, including the user identifier, data previously stored for this user are ascertained by the system and made available for the dialog interface with the customer.
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Mueller Christel
Runge Fred
Trinkel Marian
Ziem Thomas
Chawan Vijay
Deutsche Telekom AG
Kenyon & Kenyon LLP
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