Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Discount or incentive
Reexamination Certificate
2006-06-29
2010-10-19
Weiss, John G. (Department: 3629)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Discount or incentive
C705S001100
Reexamination Certificate
active
07818203
ABSTRACT:
A computer-based method and computer program product for determining customer satisfaction and loyalty.
REFERENCES:
patent: 6507851 (2003-01-01), Fujiwara et al.
patent: 2005/0027683 (2005-02-01), Dill et al.
patent: 2006/0161952 (2006-07-01), Herz et al.
patent: 2006/0224437 (2006-10-01), Gupta et al.
Johnson et al. The evolution and furture of national customer satisfaction index models. Journal of Economic Psychology 22 (2001) 217-245.
Bampos James E.
Gale Michael Dean
Ham Helen Rolfe
Krishnan Balasubramanian
Pearson James Owen
Carter Candice D
EMC Corporation
Krishnendu Gupta
Perkins Robert Kevin
Weiss John G.
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