Method for returning inbound calls

Details Method for returning inbound calls Method for returning inbound calls

1995-06-26

1997-05-06

Zele, Krista M.

Telephonic communications

Audio message storage, retrieval, or synthesis

Multilingual system or operation

379127, 379142, 379216, 379251, 379266, 379309, 379356, H04M 164, H04M 1506, H04M 342, H04M 300

Patent

active

056278845

ABSTRACT:
Caller information is automatically taken from a caller on hold, the call disconnected and the call returned at the time when the caller would have been serviced had the caller stayed on hold. The caller's number is verified and either DTMF or verbal extension information is used to reconnect the call.

REFERENCES:
patent: 4805209 (1989-02-01), Baker, Jr. et al.
patent: 4924491 (1990-05-01), Compton et al.
patent: 5040208 (1991-08-01), Jolissaint
patent: 5155761 (1992-10-01), Hammond
patent: 5181236 (1993-01-01), La Vallee et al.
patent: 5185782 (1993-02-01), Srinivasan
patent: 5185786 (1993-02-01), Zwick
patent: 5283824 (1994-02-01), Shaw
patent: 5502761 (1996-03-01), Duncan et al.

Affiliated with

Also associated with

Rating

Method for returning inbound calls does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Method for returning inbound calls, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Method for returning inbound calls will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-2138666